Throughout 2019, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, interviewed The Maplewood’s customers and family members regarding their experiences and satisfaction levels with several aspects of services received. Based on the results of these interviews, Pinnacle has determined that The Maplewood has qualified for a Pinnacle Customer Experience Award all of the 16 Skilled Nursing Service Areas. The categories include: Activities Admission Process Cleanliness Communication Dignity and Respect