Throughout 2019, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, interviewed The Maplewood’s customers and family members regarding their experiences and satisfaction levels with several aspects of services received.
Based on the results of these interviews, Pinnacle has determined that The Maplewood has qualified for a Pinnacle Customer Experience Award all of the 16 Skilled Nursing Service Areas.
The categories include:
- Activities
- Admission Process
- Cleanliness
- Communication
- Dignity and Respect
- Dining Service
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Experience
- Overall Satisfaction
- Professional Therapy
- Quality of Food
- Recommend to Others
- Response to Problems
- Safety and Security
The Customer Experience Award is given to care providers who score in the top 15% nationwide and achieve best-in-class customer standards within their peer group.
The Maplewood staff continually strive to provide the best quality of care to our residents and we are honored to receive this recognition.
