We’re the Maplewood, a Family-Owned, Long-Term Care Nursing Facility in Webster, NY
Our story begins in 1947, when Thomas and Johanna Chambery opened the doors to a new kind of care facility — what people called a nursing home.
Nursing homes, common today, were an attempt to solve a pressing society-wide problem. The nation was searching for a way to meet the medical needs of its impoverished elderly. But, it had to also relieve pressure on hospitals, which were ill-equipped to provide the long-term care needs for these people in crisis.
While the nation was swept along by government intervention, the Maplewood decided to forge a different path. With each change to Medicare and Medicaid we doubled down on serving the needs of individuals. For example, since the inception of nursing homes, all residents lived in hospital-style wards.
We redesigned our resident accommodations in the 1970s, becoming the only nursing home at the time to offer the option of private rooms. We also transformed the way meals were served by doubling and redesigning our kitchen space while significantly expanding our dining areas to offer a more home-style approach to meals. We even added a dedicated physical therapy unit to actively enhance our residents’ wellbeing.
It’s been almost 50 years since we did those things and the nursing home industry is just starting to embrace these simple ideas.
We haven’t stopped making dramatic changes. We’ve implemented improvements every year since, some minor and others major, to continually enhance the ways we serve those in our care. More recently, in 2010, we transitioned 100% of our rooms to private residences, becoming the only fully-private nursing home in our region — something that’s unheard of in our profession.
We’re convinced that the government and nursing home industry approach is misguided. Where they see statistics and categories of problems, we see mothers and fathers, sons and daughters, husbands and wives.
We see people.
And, when you see people, you just have to answer one simple question — the same question that’s asked over and over by the spouses, sons, and daughters of our community:
How can the person I love enjoy the best life possible?
We know from experience that when we answer that simple question, everything else falls into place. To us it’s not a problem to solve, it’s an opportunity — an opportunity to make someone’s life better, to strengthen our community by serving its families, and in some small way to make the world a kinder, happier place. That’s what gets us going each morning and what motivates us to give our best every day. It’s also why we’ve designed the Maplewood for living.
Every single aspect of the Maplewood has been built with our residents’ lives at the center. Whether it’s our expansive private rooms, gourmet menu, highly-trained and caring staff, luxurious facility, concierge service, discrete transportation, or innovative care platform, everything we do is to designed to give our residents the best life possible.
We’re working every day to meet the needs of the whole person and to liberate them from limitations. Our philosophy is different, our model is different, and our facility is different because we don’t see a problem. We see people.