Frequently Asked Questions

Can I visit my loved one at The Maplewood?

Yes. As of March 25, 2021, when the NYS DOH issued new visitation guidelines, we’ve been able to welcome family members back inside to visit residents in their rooms and in common areas. Read our current visitation policy .

What is your Pandemic Emergency Plan?

At The Maplewood, we like to keep our families informed about our Pandemic Emergency Plan. Read our current Pandemic Emergency Plan.

Are the resident rooms private?

Yes. All residents live in private suites with private bathrooms and generous living space. Families tell us this facility design is very important to them. In addition to offering dignity, privacy and comfortable living, it eliminates today’s concerns of resident to resident contact from shared living quarters. And, if someone needs to be restricted to their room for medical reasons, they continue living in a beautiful room, much like a hotel suite.

Where is The Maplewood located?

The Maplewood is nestled in the village of Webster, NY at 100 Daniel Drive.

Is mail service available?

Residents can send and receive mail. The Business Office has an outgoing mailbox that is delivered to the post office regularly. Also, we will deliver any incoming mail to your room daily.

Is The Maplewood affiliated with other nursing homes?

The Maplewood is not affiliated with other nursing homes. We are independently owned, proudly, for over 70 years.

How big Is The Maplewood?

The Maplewood houses 74 private rooms, with several sizes from which to choose.

In what ways can my loved one’s room be personalized?

We know there are some touches of home that we all enjoy. Just let our social worker know what you would like to bring and we can help you choose those desired items that are within Department of Health regulations.

How does TV service work in my loved one’s room?

All residents rooms are equipped with a flat screen TV and 70 channel complimentary DIRECTV service with a full channel lineup that has been carefully selected to provide a full range of programming. TV Service also includes On Demand, Paramount+, Showtime, Music Channels, YouTube, and more.

Is phone service available in my loved one’s room?

Phone service is available at a nominal monthly fee and can be arranged by contacting the business office at extension 4010.

What housekeeping services are available?

Daily room cleaning, sanitation and linen services are provided. We make every effort to respect privacy. If there is a preferred time to clean your loved one’s room just ask your housekeeper or let your nursing staff know.

When should my loved one use the room call bell?

We encourage residents to use the call light if they need anything. Please don’t hesitate to call for assistance. We’re here to be of service and expect to be called for help or questions.

Can we get room service?

If you prefer to dining in your room, our dining services department offers room service anytime the kitchen is open. Simply dial extension 4035.

Can we choose the activities we participate In?

Attending or not attending an activity is always at the discretion of our residents. To participate in any of the activities, simply mention it to your nursing staff or any member of the recreation department and you will be assisted in getting to those functions.

Is there access to outdoor amenities?

During the summer months, our outdoor spaces are great for enjoying some fresh air and scenery. Relax in the courtyard or take a stroll around the pond. We also have an outdoor cafe for dining outdoors. Residents can be assessed for outdoor privileges.

Do you have WiFi Internet access?

Yes we do. Use your laptop or mobile device to share pictures, catch up on the news, watch the stock market and chat with a far-away relative or friend. The connection is also accessible at Maple Bay Café and other outdoor locations.

Is transportation available?

The social worker can help coordinate outside transportation services. Just notify your nursing staff about appointments outside of The Maplewood, and they let our social worker know that transportation is needed.

Who will do the laundry?

The Maplewood provides services for residents’ personal laundry. All clothing items are labeled.

When will we meet the care team?

Residents who are new to Maplewood are evaluated by all disciplines and an interdisciplinary care plan conference is scheduled. Care plan conferences are also scheduled to occur annually and upon significant changes in condition.

Does The Maplewood’s provide therapy services?

Yes. Maplewood provides a full range of therapy services including physical, occupational and speech language therapies.

How much clothing should be packed for a short-term rehabilitation stay?

We like to encourage rehabilitation patients to pack for a week, like going on a trip.

What exercise options are available?

We have group exercise sessions in the morning, as well as individualized sessions. We also have wellness classes. It comes down to personal preference and that which will maximize the benefit of the program. Those who enjoyed spending time at a health club prior to coming to Maplewood will feel right at home with the exercise offerings.