Frequently Asked Questions

Can I Visit My Loved One at The Maplewood?

Yes. As of March 25, 2021, when the NYS DOH issued new visitation guidelines, we’ve been able to welcome family members back inside to visit residents in their rooms and in common areas. Read our current visitation policy .

What is your Pandemic Emergency Plan?

At The Maplewood, we like to keep our families informed about our Pandemic Emergency Plan. Read our current Pandemic Emergency Plan.

Are the Resident Rooms Private?

Yes. All residents live in private suites with private bathrooms and generous living space. Families tell us this facility design is very important to them. In addition to offering dignity, privacy and comfortable living, it eliminates today’s concerns of resident to resident contact from shared living quarters. And, if someone needs to be restricted to their room for medical reasons, they continue living in a beautiful room, much like a hotel suite.

Where Is the Maplewood Located?

The Maplewood is nestled in the village of Webster, NY at 100 Daniel Drive.

Is Mail Service Available?

Residents can send and receive mail. The Business Office has an outgoing mailbox that is delivered to the post office regularly. Also, we will deliver any incoming mail to your room daily.

Is the Maplewood Affiliated with Other Nursing Homes?

The Maplewood is not affiliated with other nursing homes. We are independently owned, proudly, for over 70 years.

How Big Is the Maplewood?

The Maplewood houses 74 private rooms, with several sizes from which to choose.

In What Ways Can My Loved One’s Room Be Personalized?

We know there are some touches of home that we all enjoy. Just let our social worker know what you would like to bring in and we can help you choose those desired items that are within Department of Health regulations.

How Does TV Service Work in My Loved One’s Room?

Our complimentary DIRECTV channel lineup has been carefully selected to provide a full range of programming.

Is Phone Service Available in My Loved One’s Room?

Phone service is available at a nominal monthly fee and can be arranged by contacting the business office at extension 4010.

What Housekeeping Services Are Available?

Daily room cleaning, sanitation and linen services are provided each day. We make every effort to respect privacy. If there is a preferred time to clean your loved one’s room just ask your housekeeper.

When Should My Loved One Use the Room Call Bell?

If there is ever a question about using the call light to summon someone, please don’t hesitate to call for assistance. We’re here to be of service and expect to be called for help or questions.

Can We Get Room Service?

If you feel like staying in for a meal or two, room service is available at anytime that the kitchen is open. Simply dial extension 4035.

Can We Choose the Activities We Participate In?

Attending or not attending an activity is always at the discretion of our residents. To participate in any of the activities, simply mention it to your nursing staff or any member of the recreation department and you will be assisted in getting to that function.

What spiritual programs do you offer?

Every week of the month features a spiritual service at The Maplewood. Clergymen are encouraged to call on residents of their faith.

Is there access to outdoor amenities?

Being outdoors, especially during those short summer months, is very appealing. Residents can be assessed for outdoor privileges.

Do you have WiFi Internet access?

Yes we do. Use your laptop or mobile device to share pictures, catch up on the news, watch the stock market and chat with a far-away relative or friend. The connection is also accessible at Maple Bay Café and other outdoor locations.

Is transportation available?

The social worker can coordinate transportation needs in-house. Just notify our nursing staff about appointments outside of The Maplewood, and they let our social worker know that transportation is needed.

Who will do the laundry?

The Maplewood provides services for residents’ personal laundry. All clothing items are labeled.

When will we meet the care team?

Residents who are new to Maplewood are evaluated by all disciplines and an interdisciplinary care plan conference is scheduled. Care plan conferences are also scheduled to occur annually and upon significant changes in condition.

What’s the difference between The Maplewood’s therapy services?

Restorative therapy services include physical and occupational therapies where residents are working in a goal-based program to regain certain capabilities. After completing their program, many of our residents move into a maintenance therapy program to preserve as much capability as possible.

Are there any additional fees to be part of an exercise program?

Our maintenance therapy program, which focuses on flexibility and mobility, is available to all of our residents at no additional charge.

How much clothing should be packed for a short-term rehabilitation stay?

We like to encourage rehabilitation patients to pack for a week, like going on a trip.

What exercise options are available?

We have group exercise sessions in the morning, as well as individualized sessions. We also have wellness classes. It comes down to personal preference and that which will maximize the benefit of the program.

Before living at The Maplewood, my loved one enjoyed spending time at a health club. Are there similar activities at The Maplewood?

Yes, many of the activities we offer at The Maplewood will be familiar to your loved one from his/her experience at a local gym or health club. For example, part of our wellness class now includes modified Yoga poses and modified T’ai Chi (“Chair Chi”). We even offer breathing exercises.